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Being creative involves being able to 'see things differently' - being aware of different perspectives and perceiving connections within issues. Managers need to be open in this respect and to encourage this openness in their staff. A widely used method for creative problem solving provides a structure for creative thinking. Within this, a number of techniques can be used and these need to be appropriate for both the context and the type of problem.

Learning outcomes

After completing this element you should:

• be able to see things from an increasing number of different perspectives
• value both intuition and more rational approaches to decisions
• recognise how your own mindsets, and those of others, can limit creativity
• have an overview of creative problem solving processes
• understand the use of some simple techniques for creative problem solving

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